Terms and Conditions
SHIPPING & RETURNS
The policies of shipments and deliveries of Biolab depend on the presence in stock of merchandise. If the merchandise is in stock at the time of the order and the payment, the goods are received within 48 hours (working days) throughout Italy, within 3 working days in Europe and within one week outside Europe.
For orders in relation to products not in stock, will be specified at the time of order delivery date. The maximum allowed weight of the shipment is of 200 kg. The goods are shipped exclusively through couriers chosen by Biolab S.r.l. that are Liccardi SO.GE.TRAS. in Italy, DHL in Europe and outside Europe. Biolab S.r.l. is responsible for the goods that are traveling with their own couriers.
PRIVACY & SECURITY
RETURNS & SUBSTITUTIONS (*)
The professional customers can benefit from a system made for non-compliant products and replace them.
For the reimbursement procedures visit the Not Compliant Goods.
Orders can be made by any user registered on the portal Biolab. Once the order compound is subjected to a process which starts from acceptance until complete avoidance of the same. For every order Biolab reserves the option of non-acceptance only in special cases and with motivations that are reported to the customer via e-mail. For any problem regarding the avoidance or acceptance of orders you can contact customer service at firstname.lastname@example.org. At any time you can ask questions about the order filling in the form at Order.
The payments can be made by bank transfer or by credit card using PayPal. From time to time we will be proposed at the time of order entry methods of payment allowed. For payment problems or requests for payment information contact email@example.com.
The amount that will be charged to your credit card or your PayPal account can vary because it is based on currency fluctuations and bank charges. BIOLAB-SRL.COM encourages customers to contact their bank to receive detailed information on exchange rates and bank charges relating to their transaction.
– Credit Card:
At the time of purchase, customers enter the details of your credit card in a secure electronic banking system, provided by PayPal. E ‘can make payments using Visa, Mastercard, and American Express. If there are sufficient funds to buy and bank details provided are valid, PayPal will send confirmation of instantly debit the transaction.
– Bank Transfer:
Choosing the method of payment Bank Transfer the customer can save 6% of extra costs for order management and make a payment to the following coordinates:
Header Report: Biolab S.r.l.
Bank: UNICREDIT BANCA
Branch: Castellammare di Stabia (NA)
IBAN: IT 92 h 02008 22102 000004908113
Reason: Order number
UPDATE ACCOUNT INFORMATION
For any question relating to the user data and the account on the portal Biolab contact address: firstname.lastname@example.org .
(*) The recess right may be exercised within 14 days from the date of delivery of the goods ONLY from private customers who use Biolab products in a private and NOT professional way . (See page Not Compliant Goods) .